Frequently Asked Questions

UNTHAI ME is a hyperlocal services marketplace for Thailand. It helps you find verified nearby professionals for AC repair, cleaning, plumbing, babysitting, and many other services — all discoverable via GPS proximity search.

Simply open the website, allow location access, and browse verified providers near you. You can filter by category, distance, verification status, and ratings. When you find a provider you like, you can book directly, call them, or chat via LINE.

Yes! Searching, browsing, and booking are completely free for customers. Providers can also join for free with a 0% commission model — they keep everything they earn.

Providers go through multi-level verification: ID verification (Thai national ID or passport), business verification (for registered companies), and phone verification via OTP. Verification badges are displayed on their profiles.

Payments are made via PromptPay QR code through Stripe — zero markup, no hidden fees. You scan the QR code with your banking app and pay directly. The provider receives the full amount.

Yes — every review is tied to a completed booking. Only customers who have actually used a provider's service can leave a review. Verified reviews are marked with a ✓ badge.

Yes, you can cancel a booking from your bookings page. Cancellation policies may vary by provider, but you can always cancel before the provider confirms the booking.

Click 'Become a Provider' on the homepage, create an account, complete the onboarding form with your business details, and submit verification documents. Once approved, your profile goes live.

You can report issues through the bookings page or contact us via LINE @unthai. We take quality seriously and investigate all reports.

Yes. We use industry-standard encryption, never share your data with third parties without consent, and comply with Thailand's PDPA (Personal Data Protection Act). See our Privacy Policy for details.